Consultant, Client Services - Hybrid
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
Day In the Life
(Hybrid - 3 days onsite, 2 day remote)
A typical day may involve activities such as briefing suppliers, arranging interviews, discussing candidates with hiring managers, conducting pre-employment checks, handling Employee Relations cases, and carrying out induction meetings for new employees. Specific activities will vary based on client and location.
What You Will Do
- CSC is responsible for the day-to-day delivery of Magnit products/services. They report to a Sr. CSC or the Operations Manager.
- The CSC must maintain quality customer service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work (SOW)
- Depending on the size of the team, the CSC scope of responsibilities may be limited to one product/service (payroll, compliance, or staffing desk), one vertical (clinical or non-clinical), or may span over multiple product lines and areas
- Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations function efficiently; identify and implement new processes to enhance current processes and to strengthen efficiencies
For Payroll Desk:
- Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records
- Handle critical Employee Relations issues, requesting support and guidance as required
- Resolve and follow-through, in a timely manner, all issues related to the worker
- Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client, staffing supplier, or may require the involvement of senior Magnit resources
For Staffing Desk:
- Facilitate the fulfillment of temporary requisitions through Magnit’s system (WAND) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
- Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
- Resolve and follow-through, in a timely manner, all issues related to the worker, manager and staffing agency
- Coordinate and deliver annual Supplier Forum
- Rate negotiation with vendors on the client’s behalf
- Compliance:
- Partner and support the compliance department with all compliance matters
What You Will Need
- Customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
- Bachelor’s degree in a relevant discipline preferred
- 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP, or customer service is preferred
- Strong communication skills with the ability to connect effectively across all layers of the organization
Salary Range is between C$70,000 CAD - C$85,000 CAD based on experience and qualifications.
What Magnit will Offer You
At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit.
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html
Other details
- Job Family Staff Jobs
- Pay Type Salary
- Employment Indicator Regular
- Toronto, ON, Canada