Quality Compliance Manager

Purpose of the Job

This role is to safeguard the ways of working and quality compliance process through product development to production and installation. It is a key element to cooperation between the client, suppliers and project teams. To do this he/she must be a highly organized individual, excellent communicator, planner, presenter, negotiator and team player working closely with our client, supplier factories, account team, strategic sourcing managers etc.

Key Functions

• Working as a member of a cross functional team to make sure proper quality compliance steps are done, such as risk assessment, chemical check, new material registration, bill of material verification, product testing, inspection etc.
• Alert potential non-conformances and follow up the actions

Key Responsibilities 

• Early involve in product development to help evaluate product structure, material, stability etc.
• Correctly categorize the risk level of each product, and follow the process to monitor compliance for low, medium and high risk products
• Conduct risk assessments based on product structure, material, retail environment, target users’ behaviour etc., and make hazard evaluations in some circumstances
• Make sure due diligence is done for each project at different stages, and all related documentation is ready in time
• Make sure suppliers use approved materials only. If new materials are involved, need to prepare related files and follow new material registration process with client within a requested timeframe
• Work with factories and account team to create and finalize bill of materials
• Create test plan, and to follow testing with internal inspectors and/or 3^rd party lab
• Follow KPI on key compliance activities and review with client and internal team
• Support on factory audits focus on quality system, traceability, social compliance, and confidentiality, and follow up non-conformances with factories in a timely manner
• Support local FSC implementation
• Familiar with client’s product compliance requirements, and convert them into our procedure and processes
• Claim handling
• Any other task assignment if needed

Knowledge, Skills + Experience

• Experience in POSM and print. Familiar with materials like paper, wood, metal, film etc.
• Have common sense on children’s unexpected behaviour in retail environments
• Understand electric product approval process and knowledge of related compliance requirements
• Familiar with local legal requirements on product compliance
• High communication skills with clients, suppliers and colleagues
• Over 5 years’ experience of quality compliance or quality assurance process
• An understanding of process flow and manufacturing& strong technical awareness
• Work with the utmost integrity, and showcase HH Global culture, value and code of conduct in working with factories
• Have good English and Chinese communication level and strong MS office skills
• Can travel frequently to different factories
• A holder of college degree or above; major in printing, furniture, or mechanics is a plus
• Good command on written and oral English
• Advanced level of MS Word, Excel, PowerPoint

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