Consultant, Client Services

Who We Are
 

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. 

About the Role

Role is hybrid working 3 days a week onsite at our client location in Oakland, CA and 2 days remote.

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, WAND to ensure smooth service delivery.

What You Will Do

• CSC is responsible for the day-to-day delivery of Magnit’s products/services
• The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies

For Staffing desk:

• Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• CSC will work closely with client’s IT procurement desk for all IT contingent sourcing needs
• CSC will shortlist all IT resumes to present top candidates to manager
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

What You Will Need

• A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
• 3+ years of experience working in a relevant area such as IT staffing industry operations, HR/IT recruiting or MSP is preferred. As the role is focused on IT recruiting, IT recruiting experience (either directly or via MSP) is required.
• Strong communication skills with the ability to connect effectively across all layers of the organization

Salary Range is between $70,000 - $90,000 annually based on experience and qualifications. 

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