Consultant, Client Services

About the Role

Role is hybrid working 3 days a week onsite at our client location in Oakland, CA and 2 days remote.

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, WAND to ensure smooth service delivery.

What You Will Do

• CSC is responsible for the day-to-day delivery of Magnit’s products/services
• The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies

For Staffing desk:

• Facilitate the fulfillment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
• CSC will work closely with client’s IT procurement desk for all IT contingent sourcing needs
• CSC will shortlist all IT resumes to present top candidates to manager
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

What You Will Need

• A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
• 3+ years of experience working in a relevant area such as IT staffing industry operations, HR/IT recruiting or MSP is preferred. As the role is focused on IT recruiting, IT recruiting experience (either directly or via MSP) is required.
• Strong communication skills with the ability to connect effectively across all layers of the organization

Salary Range is between $70,000 - $90,000 annually based on experience and qualifications.