Head of Administrative Services

Head of Administrative Services

Montreal, QC

Hybrid

Expert communication skills (written & oral) in English are required for this role.

Description française à suivre

What will you do?

In this role, you will oversee end-to-end operations of how BCA clients interact with BCA’s most sought-after Strategists. You will report to the Chief Operating Officer and work closely with both the research and sales teams to facilitate the Strategists’ activities.

Your key responsibilities will include:

Oversee the Admin team as a player-coach to:

• Coordinate Strategist calendars, ensure all meetings (virtual / in-person) are flawlessly planned and executed, and not miss a single detail to put on the best show for our clients… every time.
• Manage Strategist calendars and maximize client impact of their activities, ensuring optimal scheduling of meetings, conference calls, webcasts, and travel.
• Coordinate with sales team and managing travel schedules and booking trips.
• Collate receipts and complete expense reports.
• Assess current workflows and identify areas for improvement.
• Participate as a key player in initiatives aimed at optimizing admin operations and increasing efficiency.
• Engage with outsourced admin services to reinforce the internal team’s bandwidth as needed.
• Draft necessary correspondence (French and English) and review documents.

Experience & Skills to be Successful in this Role:

• Minimum 4 years of experience with administrative duties.
• At least 1 year of experience in managerial role with a focus on executive support or admin. 
• Strong event and logistics planning background is a plus.
• Excellent organizational and project management abilities.
• Outstanding communication and interpersonal skills.
• Maintaining confidentiality and exercising a high level of discretion is essential.
• Excellent spoken and written English

Your Behavioral Competencies:

• High EQ. You will quarterback high-stakes client interactions in partnership with senior leaders from Research & Sales. You must be adaptable and open to change in a dynamic work environment.
• Detail Orientation. This role requires a soul that craves organization, checklists, and hyper attention to detail, to effectively juggle all the balls in the air.
• No task is too small. Humility and strong work ethic to do whatever it takes to prioritize client experience.
• Team Work.You genuinely value other’s input and expertise, and are willing to learn from others. You solicit ideas and opinions to help form specific decisions or plans.
• Curious. You ask a series of probing questions to get to the root of a situation and go below the surface.

Why us?

We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources.