Sales Operations Specialist セールスオペレーションスペシャリスト

About Mozarc Medical

At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world’s largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.
 

Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients’ lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical.

MAIN OBJECTIVE OF THE ROLE:

• Not limited to assisting sales internal clients but also to interact,  adapt & assist various escalations and needs which might be beyond of your general work scope
• Suggest, incorporate and take necessary actions proactively in order to elevate your service level through clients' perspective to enhance customer satisfaction as part of APAC team in Mozarc

MAIN JOB DUTIES/RESPONSIBILITIES

• Be a point of first contact from external & other departments for your internal clients, and relay necessary items & matters to sales people (Sales Operations)
• Taking orders, checking content of orders, prepare quotations, and prepare other necessary documents for sales activities
• Other administrative matters handling relating to the above tasks
• Be involved and take part in projects for business process improvement / service level elevation / process efficiency
• Project management, business process improvement planning for internal client satisfaction
• Customer Care - handling customer inquiries and troubleshooting
• Rebate Calculation - daily for distributors mainly
• Sales Incentive Management - framework, implementation and data provision
• Analyze necessary sales related data and provide insights & suggestion for necessary matters & projects
• Channel Management for multiple sales sources

SKILLS/COMPETENCIES

MUST：

• Bachelor's degree or above level degree holder
• Possesses high interpersonal communication skill (Smooth and close communication with Sales, Distributors, relevant internal departments), sales operations experience or relevant business experience required
• Language: Native level Japanese and business level English proficiency are required
• PC skill necessary（Microsoft Office: Excel, Access, Word, PowerPoint）
• Must have valid working permit in Japan or citizenship is required

Nice to have :

• Client oriented and a team player
• Problem solving ability & analytical skill
• Medical device industry experience, or any medical industry experience is a plus
• Good & efficient project management skill
• Willingness & ability to always improve and achieve better quality service

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Is this is the position you were waiting for?  Apply here!