Sales Operations Specialist セールスオペレーションスペシャリスト

MAIN OBJECTIVE OF THE ROLE:

• Not limited to assisting sales internal clients but also to interact,  adapt & assist various escalations and needs which might be beyond of your general work scope
• Suggest, incorporate and take necessary actions proactively in order to elevate your service level through clients' perspective to enhance customer satisfaction as part of APAC team in Mozarc

MAIN JOB DUTIES/RESPONSIBILITIES

• Be a point of first contact from external & other departments for your internal clients, and relay necessary items & matters to sales people (Sales Operations)
• Taking orders, checking content of orders, prepare quotations, and prepare other necessary documents for sales activities
• Other administrative matters handling relating to the above tasks
• Be involved and take part in projects for business process improvement / service level elevation / process efficiency
• Project management, business process improvement planning for internal client satisfaction
• Customer Care - handling customer inquiries and troubleshooting
• Rebate Calculation - daily for distributors mainly
• Sales Incentive Management - framework, implementation and data provision
• Analyze necessary sales related data and provide insights & suggestion for necessary matters & projects
• Channel Management for multiple sales sources

SKILLS/COMPETENCIES

MUST：

• Bachelor's degree or above level degree holder
• Possesses high interpersonal communication skill (Smooth and close communication with Sales, Distributors, relevant internal departments), sales operations experience or relevant business experience required
• Language: Native level Japanese and business level English proficiency are required
• PC skill necessary（Microsoft Office: Excel, Access, Word, PowerPoint）
• Must have valid working permit in Japan or citizenship is required

Nice to have :

• Client oriented and a team player
• Problem solving ability & analytical skill
• Medical device industry experience, or any medical industry experience is a plus
• Good & efficient project management skill
• Willingness & ability to always improve and achieve better quality service